Shared mailboxes are a great tool for organizations that do support and customer service work. They allow a group of people within an organization to receive and send mail from their individual email addresses, while still communicating under one group email alias, like firstname.lastname@example.org. This way, a group of employees can work on answering support questions without having to login to a separate account, allowing for quicker responses and better overall customer service.
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The ability to archive terminated employee email is something built into the Enterprise level Office 365 Plan. However, there are other ways to do this with different versions of MS Office. Skip to the Outlook 2007 instructions below if you don't have an Enterprise level O365 Plan.
Using Enterprise level Office 365 to archive employee email
This option allows you to simply store the email archive in the cloud and access it any time while freeing up your Office 365 license for another user.